Gladys Mwende

Gladys Mwende is a dedicated Customer Service Agent at Calltronix (K) Ltd. since October 2022, equipped with training from the Generation Kenya Programme. Mwende excels in troubleshooting, diagnosing, and resolving customer issues, showcasing skills in punctuality, professionalism, customer focus, stress management, and communication. This expertise contributes to delivering excellent service and enhancing customer experience. Prior to this role, Mwende worked as a Catering Chef at Wonderland Company from January 2016 to December 2016, providing catering services.