Calltronix (K) Ltd.
Gladys Mwende is a dedicated Customer Service Agent at Calltronix (K) Ltd. since October 2022, equipped with training from the Generation Kenya Programme. Mwende excels in troubleshooting, diagnosing, and resolving customer issues, showcasing skills in punctuality, professionalism, customer focus, stress management, and communication. This expertise contributes to delivering excellent service and enhancing customer experience. Prior to this role, Mwende worked as a Catering Chef at Wonderland Company from January 2016 to December 2016, providing catering services.
Calltronix (K) Ltd.
Calltronix Contact & Training Centre is a Business Process Solutions Company providing, customized service solutions to a wide variety of industries, providing multi-channel support services, including global data support solutions to our clients, emerging organizations, across our multi site operations in Kenya and UAE. Calltronix is focused on providing the highest levels of personalized service to both local and international customers through best practices, emphasis on automation and technology adoption in addition to constant, timely and relevant communication and reporting, ensuring satisfaction with every interaction. Calltronix aims to be a one stop shop for all your telephony and IT needs, offering convenience, productivity, cost savings, and reliability.