Reesen Pillai

Reesen Pillai is an accomplished IT professional with extensive experience in service delivery and support within the healthcare and corporate sectors. Currently serving as the National Manager ICT Service Delivery at Calvary Health Care since June 2018, Reesen leads national service desk and field services teams, focusing on innovative strategies to enhance operational efficiency. Previous roles at Calvary include National ICT Service Desk Manager and National Digital Communications Systems Specialist, where Reesen implemented remote communication solutions during the COVID-19 pandemic and managed major incidents. Prior experience includes positions at BNP Paribas and Novartis Pharmaceuticals, providing comprehensive service desk support and fostering positive customer relationships. Educational qualifications include multiple certifications in Information Technology from TAFE NSW, underpinning a strong technical foundation.