Ryan Smith is a seasoned Business Analyst with extensive experience in the financial sector, currently employed at Cambridge University Press & Assessment since April 2023. Previously, Ryan held multiple roles at Lloyds Banking Group from 2014 to April 2023, including Business Analyst in the Identity & Authentication lab, where responsibilities focused on improving business systems through stakeholder collaboration. Other positions included Client Manager, leading tailored transformation projects, and Associate Relationship Manager, managing a commercial client portfolio while ensuring adherence to compliance processes. Ryan began a career at Nationwide Building Society from 2008 to 2014, advancing from Customer Representative to Personal Banker, where engagement with clients emphasized identifying financial needs and facilitating specialist referrals. Ryan holds a Foundation Certificate in Business Analysis from BCS, The Chartered Institute for IT, along with various other educational qualifications.
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