Valerie Pepin

Valerie Pepin is an accomplished professional with a strong background in digital platform operations and strategic initiative management, currently serving as the Director of Digital Platform Operations at Canada Life since July 2017. With a focus on enhancing advisor and client experiences, Valerie has led various roles within the organization, including managing strategic sales initiatives, operational activities, and software implementations. Prior experience includes positions at London Life/Great-West Lifeco Inc. as a Bilingual New Business Trainer and Bilingual Quality Assurance Auditor, along with roles in customer service and sales at DuPont and Loblaw Companies Limited. Valerie's educational credentials include an Honors Bachelor of Science degree from Western University, encompassing subjects such as physiology, pathology, and criminology. Bilingual in English and French, Valerie possesses strong communication and leadership skills, alongside a proven ability to drive process optimization and cross-functional collaboration.