Gaurav Sharma is a seasoned Cloud Service Manager and Senior Advisor at the Canada Border Services Agency, with a strong background in IT service management and project oversight. With certifications including PMP, ITIL, and SAFe 5 Agilist, Gaurav has extensive experience across various organizations, notably the Canada Revenue Agency and Cossette, where project management and process improvement were key focus areas. Gaurav has a solid academic foundation in Applied Computer Science from Dalhousie University and Engineering from The NorthCap University, complemented by hands-on roles in application development, security assessments, and automation.
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