Paul Fagan

Paul Fagan has a diverse range of work experience in various roles and companies. Paul most recently worked as a Marketing & Web Analyst at Smartfrog & Canary since November 2019. Prior to that, they worked at Hostelworld.com, where they held the positions of Senior Web Optimisation Analyst from March 2018 to October 2019 and Senior Web Analyst from August 2017 to March 2018. Before joining Hostelworld.com, Paul worked at Vodafone Ireland from September 2009 to July 2017, where they served as a Data & Insights Analyst. In this role, they analyzed multiple data sources to identify customer trends, translate data into actionable insights, and provide recommendations to improve customer satisfaction and operational efficiency. Paul also worked at BT Ireland, where they held the positions of Technical Complaints Manager from September 2008 to September 2009 and Technical Support Engineer from 2006 to 2008.

Paul Fagan obtained a Diploma in Information Systems from Trinity College Dublin in 2008. Paul later pursued a Bachelor's Degree in Information Systems from the same institution, completing it in 2011. In terms of additional certifications, Paul obtained a Lean Six Sigma Green Belt from Lean Six Sigma in June 2011. Paul also obtained the PRINCE2 Foundation certification from APMG-International in March 2014, followed by the PRINCE2 Practitioner certification from the same institution in May 2014. In July 2016, Paul obtained the Data Workbench Analyst Expert Certificate from Adobe.