Ismael Cervantes

Ismael Cervantes is an experienced Business Systems Analyst with a strong background in Salesforce administration and user training, currently employed at Candid since August 2021, where responsibilities include system administration, support, and development of Salesforce, Marketing Cloud, and Pardot systems. Prior roles include Systems Manager at NEO Philanthropy, Salesforce Administrator at The Fresh Air Fund and Newsela, and Manager of Business Systems at New York Cares. Ismael has a proven track record of managing large-scale technology projects, training staff, and enhancing system functionality across various organizations. Educational qualifications include certifications in Salesforce administration and information technology, alongside a degree in Mathematics and Science from Queensborough Community College.