Claudio Caggiano

Claudio Caggiano has a diverse work experience in various leadership roles. Claudio currently serves as the Vice President of Shared Services & Specialty Ops at Cano Health since March 2022. Prior to that, they worked as the Vice President of Shared Services at Inktel Contact Center Solutions from October 2020 to March 2022.

From 2017 to 2020, Claudio held several positions at MAPFRE ASSISTANCE, including Executive Vice President - GM and GM. During their tenure, they were responsible for overseeing the operations departments for five companies across the USA, Canada, and Puerto Rico. Claudio also managed four call centers with over 1,000 employees and handled more than 3 million calls annually. Claudio successfully launched contracts for new clients, resulting in a significant increase in call volume.

Before joining MAPFRE ASSISTANCE, Claudio worked at MAPFRE ASISTENCIA as the Regional Director of Operations since 2008. In this role, they had strategic management responsibilities for multiple departments and locations, overseeing a team of direct reports and resolving escalated issues.

Prior to their time at MAPFRE ASISTENCIA, Claudio served as the Operations Director at Road America, a MAPFRE Company, from 2003 to 2008. Claudio played a crucial role in providing emergency roadside assistance to millions of customers across the US, Canada, and Puerto Rico.

Claudio's career started at Federal Assist, a MAPFRE Company, where they worked as an Operations Manager from 2001 to 2003. In this role, they managed a call center and was responsible for delivering roadside, medical, and home assistance services to insured individuals.

Claudio's earliest work experience was at IBERO ASISTENCIA, where they held multiple roles including Supervisor, Team Lead, and Agent. During this period from 1998 to 2000, they managed a team, ensured adherence to organizational policies, and provided customer support for roadside, home, and travel assistance.

Throughout their career, Claudio Caggiano has demonstrated strong leadership, strategic management, and operational expertise in the contact center and assistance services industry.

Claudio Caggiano's education history begins in 1988 when they attended Colegio Leon XIII for an unspecified degree or field of study. Claudio continued their education at the University of Buenos Aires from 1993 to 1998, where they obtained a Bachelor of Science degree. No specific field of study is mentioned for their degree.