Derrick Patrick Jr

Derrick Patrick Jr currently serves as the Escalations Lead at Cantaloupe Inc, starting in March 2024, where responsibilities include addressing technical issues related to EMV payment systems, ensuring compliance with PCI and SOC standards, and facilitating cross-department collaboration. Prior roles include Hardware Specialist at Cantaloupe Inc, where Derrick managed over 500 technical cases monthly and achieved a 97% customer satisfaction rating, and Tobacco Sign Auditor at FTI Consulting. Derrick worked as a DoorDash Delivery Driver from June 2019 to February 2024, maintaining a high rating during extensive deliveries, and completed a Computer Science internship at Freddie Mac in 2022. Educational background includes a degree from Penn State University, completed in December 2023.