Canterbury City Council
Nicola Lawton is an experienced professional with a strong background in digital transformation and service improvement, currently serving as Case Services Manager and previously in various roles at Canterbury City Council since January 2005. Notable positions include Transformation Product Manager and Digital Programme Manager, where Nicola led the Digital By Design programme and championed customer-centric digital solutions. Prior experience includes serving as Digital Workplace Leader at Thanet District Council, implementing the GSuite platform, and as Collection Delivery Manager at The British Library. Nicola holds a Bachelor's degree in History from London Metropolitan University.
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