Case Richard is a seasoned professional in customer success and talent acquisition, currently serving as a Higher Education Customer Success Manager at Canva since April 2024. With a strong background in customer success, Richard previously held the position of Senior Customer Success Manager at Tropic, where responsibilities included managing a high-value portfolio, minimizing churn, and identifying account expansion opportunities. Earlier experience includes impactful roles at Phired Up & TechniPhi developing educational content, and at EY orchestrating full-cycle recruiting efforts for a diverse talent pool. Richard's foundation in leadership and consulting was further established through prior roles at Kappa Kappa Gamma and Applied Cognitive Sciences Consulting Firm, complemented by a Bachelor of Arts in Psychology and Law, Societies & Justice from the University of Washington.
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