Michelle Hakala

Michelle Hakala is an experienced professional in the financial services industry, currently serving as a Quality Assurance Specialist at Broadview Federal Credit Union since July 2024. Previously, Michelle held the role of Contact Center Training Associate: Level 4 at CAP COM Federal Credit Union from September 2014, and worked as a Customer Care Representative at First Niagara Bank from October 2011 to September 2014, where strong customer experience and complex transaction handling were key responsibilities. Michelle holds two Associates of Science degrees in Biological and Physical Sciences from Charleston Southern University and Hudson Valley Community College, and graduated with honors with a Regents Diploma from Catholic Central High School in 2008.