Michelle Hakala

Contact Center Training Associate: Level 4 at CAP COM

Michelle Hakala is an experienced professional in the financial services industry, currently serving as a Quality Assurance Specialist at Broadview Federal Credit Union since July 2024. Previously, Michelle held the role of Contact Center Training Associate: Level 4 at CAP COM Federal Credit Union from September 2014, and worked as a Customer Care Representative at First Niagara Bank from October 2011 to September 2014, where strong customer experience and complex transaction handling were key responsibilities. Michelle holds two Associates of Science degrees in Biological and Physical Sciences from Charleston Southern University and Hudson Valley Community College, and graduated with honors with a Regents Diploma from Catholic Central High School in 2008.

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CAP COM

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CAP COM was first established in 1953 in Albany, N.Y. More than six decades later, CAP COM has grown to more than $1.5 billion in assets and 11 branch locations. They are member-driven and focused on superior service, convenient products and competitive rates that help their members save money and make life just a little easier.


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201-500

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