Andy Hemingway currently serves as the Head of Innovation at Capacity, a position held since November 2025. Prior to this, Andy held the same title at Creovai by Capacity from June 2024 to November 2025, focusing on AI-powered conversation intelligence and agent guidance solutions. From March 2019 to June 2024, Andy was the Head of Innovation and Head of Development at Awaken Intelligence, overseeing software design, testing, and development teams. Earlier experience includes serving as Development Director and Pre Sales Consultant at CallScripter from January 2009 to March 2019 and as a Technical Assistant at Ansaback from April 2003 to January 2009. Andy holds a BSc (Hons) in Software Engineering from Suffolk College, completed between 2000 and 2003.
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