Annie H. is an accomplished professional with extensive experience in customer support and higher education. Currently serving as the Customer Support Operations Manager at Capacity since February 2024, Annie previously held the position of Higher Education Retention Officer at Upswing. Annie's experience also includes roles as a Customer Success Manager at YouCanBook.me and various positions at Shorelight, including Student Services Advisor II. Additional roles include International Admissions Coordinator at Wright State University and a Bilingual Tutor at Centerville City School District. Annie holds a Master of Education in Student Affairs in Higher Education from Wright State University and a Bachelor of Arts in International/Global Studies from Spelman College, complemented by a diploma from Emma Willard School and studies at Xiamen University.
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