Fang Cheng is the Founder and CEO of Linc, a conversational CX Automation platform designed for retail that has revolutionized customer interactions in commerce. With a Ph.D. in bioinformatics from NYU, they previously co-founded a business that was sold to Amazon and have held leadership roles in various organizations. Currently, Fang serves as SVP & GM of Retail CX Automation at Capacity, overseeing the integration of Linc’s AI workforce into voice channels and agent-facing systems following its acquisition by Capacity. Their passion for technology and customer experience drives a team dedicated to empowering brands to deliver exceptional service.
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