Tim Williams

Tim Williams is a seasoned professional in the financial services industry, currently serving as a Credit Resolution Expert at CapEd Credit Union since February 2018. With extensive experience in loan resolution and customer service, Tim has held multiple roles at CapEd, including Credit Resolution Specialist and Member Contact Ambassador, where responsibilities encompassed managing delinquent consumer and mortgage loans, maintaining detailed records of collection activities, and assisting members with inquiries. Prior experience includes positions at Capital One as a Fraud Account Supervisor and at Wells Fargo as an OCS Banker 2, where Tim facilitated customer relationships and resolved complex inquiries. Additional roles at Citi, QualityLogic, Lionbridge, WDS (A Xerox Company), DIRECTV, and Pizza Hut have contributed to a diverse skill set in customer service, technical support, and team management. Tim holds an Associate's degree in Audio Engineering from Omnitech Institute and a High School Diploma from South Atlanta High School.