Kayla Swanson

Kayla Swanson is an accomplished professional with extensive experience in operations management, having served as a Senior Operations Manager at Capella University since August 2017, where responsibilities include managing a team of 24 operations staff and leading continuous improvement projects. Prior roles at Capella University include Operations Manager and Associate Manager in Admissions & Records Operations, demonstrating strong leadership and process optimization skills. Experience also includes managing operations at M&G Trailer Sales, achieving significant revenue growth, and working in educational and sales roles, including English teaching in Chile and various sales positions at SPS Commerce. Kayla holds a Master of Science in Industrial and Organizational Psychology from Capella University and a Bachelor's degree in French and Psychology from North Dakota State University, complemented by TEFL certification.