Divan Wales

Divan Wales serves as the Workforce Optimisation Manager at Capfin since October 2013, utilizing skills in workforce planning, forecasting, and data analysis to ensure effective capacity management for the Contact Centre. Previous roles include Lead Workforce Planner at Capfin, where responsibilities focused on producing operational forecasts and managing a team dedicated to call center scheduling. Divan's earlier experience includes positions at Teleperformance, where roles ranged from Forecasting & Scheduling Analyst to Service Delivery Analyst, in addition to an Event Management Administrator stint at Vodacom. Divan holds a Postgraduate Diploma in Knowledge Information System Management from Stellenbosch University, a Bachelor of Commerce (Honours) in Business Administration from the University of the Western Cape, and several diplomas in Business Administration and IT.