Dharmendra Israni

Dharmendra Israni is a Senior Consultant at Capgemini India, bringing 14 years of IT experience, including 10 years in client-facing roles at Willis Towers Watson within the insurance sector. They specialize in Service Management, particularly in incident, problem, and release management under the ITIL framework, with a proven track record in leading support operations and resolving high-priority production issues. Dharmendra is proficient in ServiceNow, facilitating data-driven decision-making and performance tracking, while fostering collaborative relationships and driving operational efficiency. They hold a Master of Computer Applications degree from Gautam Buddha Technical University.