Gaurav Kumar is a seasoned professional with extensive experience in technical support and customer service. Currently serving as a Senior Analyst at Capgemini since August 2024, Gaurav Kumar has played a pivotal role in reviewing and analyzing technical issues for McDonald’s stores in the UK and ROI, while also providing remote assistance for critical devices. Prior to this, Gaurav Kumar worked as a Senior Associate at Wipro from December 2019 to January 2023, managing claims adjudication and billing processes, and resolving customer escalations to enhance satisfaction and retention. Gaurav Kumar also held a position as a Senior Associate at Teleperformance from May 2023 to August 2023, where the focus was on handling customer escalations for Amazon USA, successfully resolving a majority of cases related to refunds and delays. Gaurav Kumar holds a Bachelor of Business Administration from NSHM College of Management and Technology, completed in 2018.
This person is not in the org chart
This person is not in any teams
This person is not in any offices