Ilham Akib is a seasoned Business Analyst specializing in CRM and Salesforce, currently a People Manager. They began their career in IT support roles and advanced to positions at companies like CGI, Capgemini, and eFrontech, where they focused on CRM solutions, technical development, and agile methodologies. Ilham holds an engineering degree from Ecole Marocaine des Sciences de l'ingénieur and a specialized technician diploma in network computing with high distinction. Throughout their career, they have demonstrated expertise in technical analysis, support, and team collaboration.
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