Katja Hafner is an accomplished professional with extensive experience in business operations and application lifecycle management. Currently serving as the Head of Business Operations at Capgemini since March 2023, Katja focuses on transforming IT Service Management into a business enabler rather than just a service provider. Previous roles include Managing Solution Architect at Atos and Solution Architect AMS at Siemens, where responsibilities encompassed service delivery, process consulting, and project management. Katja's career began in project management at Siemens Business Services, managing training programs and developing solutions for SAP rollouts. Katja holds a Diplom degree in Wirtschaftspädagogik from Friedrich-Alexander-Universität Erlangen-Nürnberg.
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