Luis Ogando

Luis Ogando is a Major Incident Manager at Capgemini, with over 20 years of experience in Major Incident, Change, and Problem Management, alongside expertise in Business Continuity, Disaster Recovery, and Crisis Management. Luis has a strong history of implementing ITIL-based strategies and processes, ensuring focus on service restoration during crises. Previous roles include Incident Manager at E.ON IT, Senior Crisis Manager and Critical Incident Manager at Hewlett Packard Enterprise, and Senior Incident Manager at multiple organizations, including Microlise and Smart DCC. Luis holds a BTEC National Diploma in Electronics and Microprocessors from Derby College.