Marcel Michalek is currently the Director of Business Development at Capgemini, where they focus on new and existing customers and support sales and project execution in Digital Transformation and Customer Service Management. Previously, they held various roles including Business Development Manager at Capgemini and Senior Solutions Engineer at Genesys Telecommunications. With a strong background as a Software Developer at Bosch Telecom and a Business Application Consultant at Aspect Software, Marcel has extensive experience in the information technology and services industry. Their expertise encompasses CRM tools like Salesforce and Contact Center solutions including Genesys, Aspect, and AWS Connect, with a broad experience across sectors such as Manufacturing, Logistics, and Retail.
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