Mark Smiley is the Head of Advisory for the ServiceNow Practice at Capgemini North America, bringing over 15 years of analytical and people management experience in the information technology industry. They have successfully managed technical support and engineering teams across diverse cultures and continents, focusing on fostering career growth for team members. Mark's tenure at leading companies, including Cask and GlideFast Consulting, involved designing IT service management processes and building effective teams. Their strategic guidance in operational improvements has delivered significant efficiencies and solutions for numerous clients, leveraging expertise in ITIL and Lean Six Sigma. Mark holds a Bachelor of Arts in International Relations from California State University, Chico.
This person is not in any teams
This person is not in any offices