Parham Saebi is an experienced professional in customer operations and service management, currently serving as the Regional Head of Intelligent Customer Operations at Capgemini. With a career spanning from 2004, Saebi has held various leadership roles, including Senior Consultant at ETC, Customer Service Solutions Director at Arvato CRM Solutions, and Contact Center Manager at Arvato UK. Expertise includes designing innovative customer service solutions, managing large-scale contact centers, and optimizing workforce planning. Saebi's educational background includes a BSc in German from Aston University.
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