Shaheen S is a Sr. ServiceNow Developer currently at Capgemini, with over 9 years of experience in software programming and ITSM process implementation. Previously, Shaheen worked with companies such as Hilton Worldwide, CVS Health, PNC Bank, and WMATA, where they contributed to various ServiceNow modules and configurations, enhancing IT services and processes. Shaheen's expertise includes incident management, change management, and development of integrations, alongside training and supporting end users. Shaheen is also pursuing a Master's degree in Nutrition Sciences from the Institute for Social Sciences & Research.
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