Sumit Prasad is a Senior Associate at Capgemini India, specializing in Cisco Contact Center technologies. With a focus on troubleshooting and supporting enterprise-grade communication systems, Sumit operates at a mid-senior level, addressing complex technical issues to ensure system reliability and performance. Sumit has completed the Black Belt Certification and received a Customer Delight Award for exceptional support. Prior to the current role, Sumit gained experience as an Engineer at Servion Global Solutions and a Service Engineer at GK JCB. Sumit holds a Diploma in Mechanical Engineering from Chhattisgarh Engineering College.
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