Sheetal Kale is an experienced professional currently serving as a Process Leader at Capita since January 2014, focusing on training, operational support, and quality compliance for the UK’s leading utility client. Responsibilities include updating local working practices, facilitating customer interactions, and monitoring transactions to meet service level agreements and key performance indicators. Prior experience includes a role as a Quality Analyst at EXL from August 2006 to January 2014, where responsibilities involved monitoring customer complaint transactions and client interactions for process enhancements. Earlier in the career, Sheetal worked as a Customer Care Executive at P&O Nedlloyd, managing shipping documentation and billing. Educational qualifications include a Bachelor of Arts in Sociology from the University of Pune and a high school diploma in Arts from St. Mira's College of Arts & Commerce.
This person is not in the org chart
This person is not in any teams
This person is not in any offices