William "Bill" Duncan has extensive experience in the telecommunications and IT services sectors. They began their career at BT, where they served as a Management Information Consultant from 2004 to 2012, analyzing client telephony landscapes to develop cost reduction solutions. Subsequently, they worked as a Next Generation Voice Specialist at BT Global Services from 2012 to 2013. In 2014, they joined Capita IT Services, where they contributed to SWAN Business Sales until 2022 and currently hold the position of SWAN Contract and Commercial Manager at Capita.
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