Stephen Hoke has extensive experience in business analysis and customer service training, having worked at Capital Blue Cross since September 2012 in various roles including Senior Salesforce Business Analyst and Supervisor of Customer Service Training. Prior to this, Stephen Hoke was a Service Training Consultant at Coventry Health Care from July 2000 to September 2012. Educationally, Stephen Hoke holds a Master of Arts in Strategic Leadership from Messiah University, earned between January 2020 and August 2021, and a Bachelor of Arts in English from the same institution, completed in 1997.
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