Mark Sermanni

Mark Sermanni is an experienced Information Technology Support Engineer currently working at Agilico since August 2019, previously serving as a Solutions Support Engineer. Prior experience includes working as a Field Services Engineer at Canon (UK) from July 2011 to June 2019, where responsibilities encompassed installation, maintenance, and repair of Canon Multifunctional Devices, with a focus on fault-finding, network troubleshooting, and customer service excellence. Mark also held the position of Field Technician at HelloTech Inc. from January 2017 to July 2017, providing technical support for various devices and achieving a 5-star customer feedback rating. Mark holds a Bachelor of Science BSc (Hons) in Health and Exercise Science from the University of the West of Scotland, completed in 2011.