Cory Contreras

Cory Contreras has extensive experience in business analysis and workforce operations, currently serving as a Business Analyst at Capital Group since January 2019. In this role, Cory drives business requirements, performs impact assessments, and leads projects with a focus on change management and implementation, ensuring alignment with business operations. Previously, at Nationwide from July 2013 to January 2019, Cory worked as a Workforce Management Capacity Management Analyst, analyzing contact center trends and serving as a key point of contact for senior management. Cory also held a role in workforce management intraday, providing support for a large workforce while maintaining efficiency. Cory earned a Bachelor of Arts in Criminology from St. Mary's University in May 2010.