Anthony Johnson

Anthony Johnson is a seasoned professional with extensive experience in operations management and customer service. Currently serving as the Manager of Complaints Operations Strategy for Capital One since May 2017, responsibilities include overseeing delivery and change management related to emerging intents in the U.S. card sector. Previous roles at Capital One include Department Operations Manager and Unit Manager, all focused on collections and recoveries complaints. Anthony's career also features a variety of management positions in retail, including Store Manager at Bath & Body Works and Area Sales Manager at Dillard's Inc. With a Bachelor’s degree in Psychology and Sociology from Northern Kentucky University, Anthony brings a rich background in customer experience and team leadership across multiple industries.