Dillard's, Inc. is a retailer of fashion apparel, cosmetics and home furnishing. As of January 28, 2017, the Company operated 293 Dillard's stores, including 25 clearance centers, and an Internet store offering a selection of merchandise, including fashion apparel for women, men and children, accessories, cosmetics, home furnishings and other consumer goods. The Company's segments include the Retail operations segment and the Construction segment. The Retail operations segment includes the operation of the Company's retail department stores. The Construction segment includes the operations of CDI Contractors, LLC (CDI), a general contracting construction company. CDI's business includes constructing and remodeling stores for the Company. As of January 28, 2017, the Company operated retail department stores in 29 states, primarily in the southwest, southeast and midwest regions of the United States.

Retail

Dillard's

Dillard's' headquarters in Little Rock, AR, United States

William T. Dillard

Chuck Lasley

Ken Wells

Chris Johnson

Annemarie Dillard Jazic

Herb Raiffie

The Sales team at Dillard's is responsible for driving revenue and ensuring customer satisfaction across its various retail outlets and online store. This team oversees in-store sales, manages digital sales channels, develops sales strategies, trains and supports sales staff, and collaborates with brand and merchandising departments to optimize product offerings. They play a crucial role in maintaining the company's reputation for high-quality fashion, cosmetics, and home furnishings.

Sales

The IT and Software Development team at Dillard's is responsible for maintaining and enhancing the company's technology infrastructure and software applications. They ensure the reliability, security, and performance of the retail and construction segments' IT systems. This includes managing databases, developing software solutions, integrating various technologies, recruiting and training IT staff, and providing endpoint services across the company's retail locations and online platforms.

IT and Software Development

The Leadership Team at Dillard's is responsible for setting and executing the strategic direction of the company across its retail and construction segments. This includes overseeing operations, maximizing financial performance, ensuring security, spearheading ecommerce and digital marketing initiatives, managing global supply chains, and guiding product development. The team consists of senior executives who specialize in various aspects of the business, such as merchandising, financial oversight, tax, audit, and assurance, ensuring a cohesive approach to achieving the company's goals and maintaining its competitive edge in the market.

Leadership Team

The Operations Team at Dillard's ensures the seamless functioning of the company's retail and construction segments. This involves overseeing day-to-day retail operations, optimizing supply chain logistics, managing product development, and ensuring compliance with governance and risk standards. Through strategic planning and data-driven insights, they work to enhance efficiency, customer experience, and overall operational excellence.

Operations Team

The Ecommerce and Digital Marketing team at Dillard's focuses on developing and optimizing the online shopping experience and executing digital marketing strategies. This team is responsible for managing and enhancing the e-commerce platform, creating digital content, implementing marketing campaigns, and analyzing online traffic to drive sales and improve customer engagement. By integrating technology with marketing practices, they ensure seamless and user-friendly online interactions that promote Dillard's diverse product range.

Dillard's

Org chart

Teams

Sales

IT and Software Development

Leadership Team

Operations Team

Ecommerce and Digital Marketing

Offices

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