Garrett Spence has over a decade of experience in customer service and operations management. Garrett began a career at DirectBuy, Inc. as a Customer Service Representative from April 2008 to August 2011, subsequently joining Capital One in September 2011. At Capital One, Garrett served as a Department Operations Manager and Project Manager, overseeing horizontal projects focused on continuous improvement and innovations across Card, Retail Bank, and Financial Services divisions until April 2022.
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