Jay Johnston is an Agile Project Manager and Certified Scrum Master with expertise in Six Sigma and LEAN methodologies, currently serving as a Sr. Project Manager at SoundHound AI. They have a strong track record in driving operational excellence and customer-centric solutions, evidenced by leading initiatives at Interactions LLC that achieved significant savings and enhanced efficiency for Fortune 500 companies. Previously, as a Release Train Engineer at APR Consulting, they orchestrated complex Agile projects and delivered high-impact results, including substantial cost savings and revenue generation. Jay holds a B.S. in Call Center Operations and Management from Bellevue University.
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