William Chung has a rich background in product and business analysis, currently serving as a Senior Manager at Capital One in the Customer Resiliency division, focusing on personalized solutions for financially vulnerable customers. Previously, they held several roles at Capital One, including Manager and Senior Associate, where they utilized data analysis and digital engagement strategies to enhance customer experience. William founded and led the Social Enterprise Group at Cornell from 2015 to 2018, while also earning a Bachelor's degree in Economics and Information Science from Cornell University. They began their educational journey at Highly Gifted Magnet at North Hollywood High School, fostering a passion for doing the right thing, which has driven their professional pursuits.
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