Richard Hains has a diverse work experience spanning over several industries and roles. Richard began their career as a C++ developer at Telefonica de Argentina S.A. in 1999. From there, they worked as a Senior Analyst Programmer at Thales IS System Information and then as a Senior System Analyst at S.D.A. Consulting associated to SMS Group.
In 2003, Richard joined Accenture as a Senior System Analyst and later transitioned into a role as a Technical Specialist. Richard provided daily operational support and analyzed and designed new requirements for increased corporate productivity.
Moving on, Richard worked at VIP International as an EDS Operation Agent for a brief period before joining Shell. At Shell, they served as a Card System Analyst, providing operational support and implementing new functionality for credit and debit card applications. Richard also worked as an Application Support professional, supporting credit/debit card and dealer settlement applications.
In 2009, Richard joined Husky Energy as a Downstream Automation Support specialist. Richard implemented new functionality and provided operational support for automated applications.
Richard then moved to Cenovus Energy, where they held various roles including Application Services Advisor and Senior Application Steward. Richard managed application services and acted as a liaison between internal clients and IT departments.
From 2014 to 2016, Richard was a Senior Application Steward at Encana Corporation. Richard supported and maintained the Energy Trading and Risk Management system for marketing and power business units.
Richard's most recent work experience is at Capital Power, where they have been working since 2016. Richard initially served as a System Professional, acting as a liaison between business users and different IT groups. Currently, Richard holds the role of BI and Analytics Professional. Their responsibilities include performing ETL, building data models, and creating reports and dashboards using various tools.
Overall, Richard has a strong background in IT support, application management, and data analytics, with experience across different industries such as energy, consulting, and telecommunications.
Richard Hains completed a Certificate in Business Intelligence and Analytics from the University of Calgary from 2019 to 2022. Prior to that, they obtained a Business Analyst Certificate in Information Systems and Services from Mount Royal University in 2014. Richard also earned a Bachelor of Science in Computer Science, specializing in Information Systems and Services, from the Universidad Nacional del Centro de la Provincia de Buenos Aires between 1986 and 1998. Additionally, they hold an ITIL Version 3 Foundation certification, which they obtained in June 2008 from the Examination Institute for Information Science.
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