Fernanda Dourado is an experienced Operations Manager who currently serves as the Head of Operations at Capitani Group LLC since 2021. With a demonstrated history in the information technology and services industry, Fernanda possesses strong skills in Business Process, Customer Service, and IT Service Management. Since 2009, they have managed teams overseeing administrative and financial routines at Capitani Group, focusing on continuous improvement and client development. Fernanda studied Management Processes at Fundação Getulio Vargas from 2012 to 2014 and is currently enrolled at Mister Mind.
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