Joy Matangari possesses a diverse background in customer service and fraud prevention, with notable experience at CCI South Africa as a Customer Service Agent, where product features and billing explanations were provided. At MTN South Africa, Joy served as a Customer Service Representative, excelling in product presentations and supporting improvement initiatives. Subsequently, at Capitec Bank, roles included Fraud Specialist, where fraudulent transactions were identified, and Customer Service Agent, focusing on operational loss prevention and tailored recommendations. Joy's educational qualifications include a Certificate in Agile Banking and a Certificate in Core Banking from Cornerstone Institute, along with ongoing studies in Regulatory Examination at Moonstone Business School of Excellence. Joy also holds a National Senior Certificate in Drama and Dramatics/Theatre Arts from Sir Pierre Van Ryneveld.
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