Shamil O'Reilly

Shamil O'Reilly is an experienced professional in client optimisation and learning and development, currently serving as Lead: Client Optimisation at Capitec since January 2023, focusing on enhancing business processes and client journeys. Prior to this role, Shamil worked at FNB South Africa, contributing as a Learning and Development Consultant and as a Product Specialist, where responsibilities included training delivery and customer engagement management. Shamil's career also includes significant roles at Absa, where positions ranged from Assistant Product Manager to Collections Manager, with a strong emphasis on product development, collections strategy, and customer service. Educational qualifications include a Bachelor of Business Administration from MANCOSA and various certifications in project management and business risk management from reputed institutions.