Thando Mkhatshwa is an AWS Certified Cloud Practitioner and a strategic Service Delivery Manager at Capitec, where they focus on driving digital transformation and achieving operational excellence. With a background that includes roles as a Help Desk Analyst and Officer in Customer Resolution, Thando has developed expertise in Agile service delivery, ITIL frameworks, and vendor governance. They are skilled in stakeholder management and process optimization, striving to foster continuous improvement in complex enterprise environments. Thando holds a high school diploma from Liverpool Secondary and has experience in customer service and sales roles in various industries.
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