Bryton M.

Bryton M. is a seasoned professional in customer operations with a robust background in project management and team leadership. Currently serving as a Customer Operations Project Manager at Capsule since January 2019, Bryton M. focuses on process improvement and data-driven decision-making to enhance the customer and associate experience. Previously, Bryton M. held the role of Pharmacy Experience Manager, emphasizing customer interaction analysis and team development. Prior experience includes supervising a customer service team at Premiere Response, expanding the team significantly while maintaining quality standards, and coaching associates at Quidsi Inc., a subsidiary of Amazon. Bryton M. began the career with a strong foundation in research and performance, obtaining a Bachelor's degree in Linguistics and Psychology from Rutgers University with honors.