Premiere Response focuses on the strategic development and deployment of people, processes, and platforms. It provides consultative service with dedicated, educated agents for possible customer experience.

Consulting

Information Technology

Marketing

Premiere Response

Premiere Response's headquarters in North Bergen, NJ, United States

Jeffrey Neistat

Dale Conwell

Christopher Molloy

The Customer Support Team at Premiere Response is dedicated to delivering exceptional customer experiences through strategic support channels. Team members handle inquiries, resolve issues, and provide guidance via phone, email, and social media, ensuring customer satisfaction with professional and knowledgeable service. They also collaborate to enhance customer care strategies and deliver consultative solutions tailored to individual needs.

Customer Support Team

The Program Management team at Premiere Response ensures the seamless execution of client programs by coordinating efforts between clients, internal teams, and external stakeholders. They oversee project timelines, manage resources, and ensure that all customer experience initiatives are implemented effectively and deliver desired outcomes.

Program Management

This department is responsible for attracting, sourcing, and hiring candidates to meet the organization's staffing needs.

Recruitment Services

The Social Media and Digital Engagement team at Premiere Response leverages strategic digital communication channels to enhance customer experience. They monitor and manage social media platforms, engage with online communities, analyze digital metrics, and develop content strategies to optimize customer interaction and satisfaction.

Social Media and Digital Engagement

This department handles customer inquiries, escalations, and support to ensure a positive consumer experience.

Consumer Relations

The Technology and Operations team at Premiere Response is responsible for overseeing the seamless integration of advanced technological solutions with operational processes. Under the leadership of the COO and EVPs, the team ensures the reliability and efficiency of IT systems and supports the strategic initiatives to enhance customer experiences. The System Administrator maintains system performance and security.

Premiere Response

Org chart

Teams

Customer Support Team

Program Management

Recruitment Services

Social Media and Digital Engagement

Consumer Relations

Technology and Operations

Offices

Premiere Response

Org chart

Teams

Customer Support Team

Program Management

Recruitment Services

Social Media and Digital Engagement

Consumer Relations

Technology and Operations

Offices

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