Bryton M.

Bryton M. is an accomplished professional with extensive experience in customer operations and pharmacy management. Currently serving as Senior Manager of Pharmacy Experience at Capsule since January 2019, Bryton leads performance management for team members and drives workflow optimization to enhance productivity and customer satisfaction. Previous roles include Customer Operations Project Manager at Capsule, where Bryton improved processes and analyzed performance metrics, and Pharmacy Experience Manager, focusing on customer interactions and agent development. Bryton has also managed a customer service team at Premiere Response, scaling it from 15 to over 45 agents, and held various positions at Quidsi Inc., contributing to customer service excellence. Bryton holds a Bachelor’s degree in Linguistics and Psychology from Rutgers University, graduating Magna Cum Laude and with Phi Beta Kappa honors.