Ayalla Santos

Customer Success Analyst - Pleno Ll at Captei

Ayalla Santos has held various roles in the professional world since 2016. Her first role was as a Recepcionista at Depillese Express, where they were responsible for collecting payments from customers, supervising stock activities, providing exceptional service to each customer, and managing 12 employees. In 2017, they became an Assistente Administrativo at the Tribunal de Contas da União, where they were in charge of verifying processes and files, entering data into spreadsheets, and assisting the secretary Ana Paula Silva and others. In 2018, they began working as an Assistente Administrativo de Escritório at Detran do DF. In 2021, they became a Suporte Técnico at HostGator América Latina and an Assistente Administrativo at Almeida Advocacia. Currently, Ayalla Santos is a Customer Sucess Assistant at Captei - Inteligência em Negócios Imobiliários, where they have held three roles.

Ayalla Santos has completed a Post-Graduate degree in Business Management from UniBF in 2021 and a Bachelor's degree in Administration from Centro Universitário Planalto do Distrito Federal in 2019. Ayalla has also obtained several certifications, including Fechamento e contorno de objeções from Escola Conquer in 2022, Formando Campeões: Liderança F.C. from Escola Conquer in 2022, Flow - Conversas difíceis from Sebrae in 2022, Introdução ao Customer Success from RD Station in 2022, Escola de Vendas from Captei - Inteligência em Negócios Imobiliários in 2022, Comunicação e Oratória - Comunicando com assertividade from Escola Conquer in 2022, Produtividade e Gestão do Tempo from Escola Conquer in 2022, and Fundamentos Essenciais para Consultore from Grupo Voitto in 2020.

Links

Timeline

  • Customer Success Analyst - Pleno Ll

    March 1, 2024 - present

  • Customer Sucess Assistant lll

    January, 2023

  • Customer Sucess Assistant ll

    August, 2022

  • Customer Success Assistant

    January, 2022

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