Dani McLelland

Dani McLelland is a seasoned professional in customer care, currently pursuing a Bachelor's degree in Business Management at Utah State University. They previously worked at Sorenson Communications as a Captioning Agent from 2007 to 2010, providing critical services for the deaf community. At CaptionCall, Dani held multiple roles, including Director of Customer Care, where they managed over 80 team members and focused on employee development and process implementation from 2015 to 2022. Their experience also includes building customer support teams and programs to boost customer retention and satisfaction.