Caroline Schønwald

Customer Success Manager

Caroline Schønwald is an experienced professional in customer success and marketing, currently serving as a Customer Success Manager at Capturi (a Puzzel company) since March 2025 and as a Marketingkonsulent at Schønwald Marketing & Strategy since November 2024. Previously, Caroline held the position of Senior Customer Success Manager at Plecto from October 2021 to February 2025, focusing on onboarding and customer care for medium, large, and enterprise clients. Additional experience includes roles in customer service and management at Fotosjov.dk, Lasertryk.dk A/S, Johnson & Johnson, and Sitel, among others. Caroline's educational background includes an Online MBA from thePower, a Graduate Diploma in International Business from Copenhagen Business School, a Graduate Certificate in Business Administration from Aarhus University, an AP Degree in Multimedia Design and Communication from Erhvervsakademi Aarhus, and a Graphic Designer qualification from Hansenberg.

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