Pamella de Oliveira Souza

Pamella de Oliveira Souza has a diverse range of work experience. Pamella started their career as a Hardware Instructor at Impacta Tecnologia in 2011 and then went on to work as a Hardware and Network Instructor at SENAI SP from 2010 to 2012. Pamella gained further expertise as an IT Support Technical Specialist at MATCH Hospitality AG from 2012 to 2014, providing customer support and managing Windows Server implementation. Pamella continued their IT support roles at Grupo Águia from 2014 to 2015, supporting multiple companies within the group and assisting with IT process creation and ticketing system implementation. Pamella then joined triOS College Business Technology Healthcare as a Network Technical Assistant, where they provided support to students and faculty and maintained network printers. In 2017, they worked as an IT Support Specialist at Quartet Service Inc., where they provided technical support for Microsoft applications and operating systems and performed computer setup and troubleshooting. Pamella later transitioned to the role of IT Consulting Account Manager at the same company, where they were responsible for coaching, consulting, and product expertise. Their duties included optimizing customer understanding and needs, conducting risk assessments, and improving communication with the operations team. Pamella also had the opportunity to intern as a Cloud Services Intern at Quartet Service Inc., where they gained experience with cloud technologies. Their most recent position was at Carbon60, where they worked as a Service Delivery Project Manager starting in October 2022. Overall, Pamella has demonstrated a strong background in IT support, customer service, and project management.

Pamella de Oliveira Souza has a diverse education history. Pamella started their education journey in 2005 at Instituto Pentágono de Ensino, where they pursued a Technical High School degree in Development and System Analysis, specializing in Information Technology. After completing their high school education in 2008, they went on to attend Faculdade Impacta de Tecnologia from 2012 to 2014, where they earned a Bachelor of Technology (B.Tech.) degree in Computer Networking.

Seeking to further enhance their skills and knowledge, Pamella then enrolled in triOS College Business Technology Healthcare from 2016 to 2017. Here, they achieved a Distinction Associate's Degree in Information Technology Administration. Building on their educational foundation, Pamella pursued a Graduate Certificate in Mobile Application Development from Cambrian College International, which they obtained in 2019.

Pamella's education history showcases their dedication to continuous learning and development within the field of technology.